ETD: 1019 Smart Business & Marketing Plan only $44.95; Customer Service: The Real Solution Selling; More on eBay Stores

[E-Tailer's Digest]

Hi All:

We created a business plan for a retail client 
using the Smart Business & Marketing Plan and 
presented it to them for review.  They were blown 
away.  They had asked their accountants for this 
for months, to no avail.  Next week they are 
meeting with some finance people.  That will be 
the test.  Check it out in Unique Business Products.

Today we continue with our series in Business 
Tips called "Customer Service: The Real Solution 
Selling."  Learn how to deal with different types of customers.

One of our list members gave us thoughts for the 
eBay store.  We were pleased with the store 
results on eBay, even though we haven't promoted 
it yet.  Has anybody tried opening a store on 
eBay or Yahoo or Amazon? What's your 
experience?  Check it out in Member Posts.

Now, let's get to everything for the retailer.
http://etailersdigest.com/etd/etd1019.htm


Sincerely


George Matyjewicz, PhD
Chief Global Strategist, GAP Enterprises, LLC
mailto:georgem at gapent.com
http://www.etailersdigest.com

-------------------------------------------------------------------------------------------
  [2]  Unique Products - Smart Business & Marketing Plan - Only $44.95
-------------------------------------------------------------------------------------------
Smart Business Plan Deluxe, ideal for start-ups and existing businesses!

If you're not sure where to begin, Smart Business 
Plan's "Smart Wizard" will guide you through the 
creation of a tailored business plan. This fully 
interactive software includes stand-alone 
applications for writing business plans, 
marketing plans and a financial advisor. Build a 
rock-solid business plan and learn how and where 
to obtain the dollars you need for your business. 
Create a strategic and vital marketing plan with 
up-to-the-minute web based market research.

The built-in "Financial Advisor" can help you 
find the funding you need, and automated charts 
and graphs create a professional presentation to impress prospective investors.

The Business Plan module offers the option of 
writing a plan for a “New” or “Existing” business 
for five different business sectors. Each module 
offers sample plans for each economic sector. The 
Business Plan module offers ten sample plans and 
the option to create a plan in five different economic sectors:
  o  Service
  o Manufacturing
  o Wholesale Trade
  o Retail Trade
  o Custom

The Marketing Plan module offers the option of 
writing a plan for five different business 
sectors. Plus, each module offers sample plans 
for each economic sector. The Marketing Plan offers five sample plans.

Business Plan Wizard.  This interactive 
application steps you though inputting all the 
financial and marketing information required to 
produce your Business Plan. There you will find 
all the “Tables” and “Graphs” needed to complete 
your plan already made. You can then continue 
with writing text for each section using 
extensive instructions and examples and 
customizing your plan prior to compiling and printing the final plan.

Financial Advisor. The Financial Advisor is 
designed to ease the pressure of finding funding 
for your business. An easy-to-use interface 
provides you with quick access to a library of 
suggestions that will help you get the money 
needed for your business. Some of the topics are 
as follows: finding funding, private investors, 
traditional lenders, Small Business 
Administration (SBA), venture capitalists, steps 
to take before you apply for a loan, a 
state-by-state list of possible lenders, and much, much, more.

System Requirements. Windows 95/98/2000/NT/XP

Cost $44.95 (plus $5 shipping & handling).
http://etailersdigest.com/etd/etd1019.htm#Unique_Products

-------------------------------------------------------------------------------------------
  [3]  Business Tips - Customer Service: The Real Solution Selling
-------------------------------------------------------------------------------------------
Let's look ...
   o  Irate customers. How do you handle those 
real irate customers? You know the ones who call 
screaming and calling you every name in the book.
   o  Follow up. Don't believe that adage that 
lawyers live by in court - “don't ask a question 
where you are afraid to hear the answer. “
   o  Monitor customer support.
   o  Executive involvement is mandatory for success.

Customer service is really nothing more than 
solution selling ­ meet the customer, listen to them...
http://etailersdigest.com/etd/etd1019.htm#Tips

Next we will continue with more tips on servicing 
customers including tips on how to get more from 
the customers - both knowledge and business.

-------------------------------------------------------------------------------------------
  [4]  Member Post - eBay Stores
-------------------------------------------------------------------------------------------
Martha Oskvig in Iowa wrote...
I have several friends with auction-site 
storefronts. They were agreed on their best tip:

Details at...
http://etailersdigest.com/etd/etd1019.htm#Members_Posts
___________________________________________________
  Links to follow
___________________________________________________

GAP Enterprises, Ltd.		http://www.gapent.com/
E-Tailer's Digest              	http://www.etailersdigest.com
Interim Help			http://interimhelp.com
Sophisticated Me		http://sophisticatedme.com/
Marketing Your Web 		http://www.gapent.com/myweb/
Automated Press Releases      	http://www.automatedpr.com