ETD: 1020 Need POS Software; Smart Business & Marketing Plan only $44.95; Customer Service: The Real Solution Selling

[E-Tailer's Digest]

Hi All:

List member Alan J. Zell volunteers time for the local chapter 
of  SCORE Chapter 11 -- the volunteer arm of the US Small Business 
Administration, which is a wonderful organization - both for 
volunteers and for companies seeking help.  He said that they are 
always looking for business plan templates designed for "micro 
businesses" as these are the type of clients they  work with.  He had 
some questions concerning Smart Business & Marketing Plan, "Can one 
do "what-if" scenarios with the financials? I ask this because all 
the plans we have looked into, none make it easy to do."

The answer is, not that easily. It is not that common for smaller 
businesses.  However, using some ingenuity, you can do it here, and 
even with a spreadsheet.  For $49.95, you get what you get.

Today we continue with our series in Business Tips called "Customer 
Service: The Real Solution Selling."  Learn how to make customers 
feel welcome and come back to your store.

Alan J. Zell has a question about POS software and needs some help 
with what is available. Check it out in Member Posts.

Now, let's get to everything for the retailer.
http://etailersdigest.com/etd/etd1020.htm


Sincerely


George Matyjewicz, PhD
Chief Global Strategist, GAP Enterprises, LLC
mailto:georgem at gapent.com
http://www.etailersdigest.com

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  [2]  Unique Products - Smart Business & Marketing Plan - Only $44.95
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Smart Business Plan Deluxe, ideal for start-ups and existing businesses!

If you're not sure where to begin, Smart Business Plan's "Smart 
Wizard" will guide you through the creation of a tailored business 
plan. This fully interactive software includes stand-alone 
applications for writing business plans, marketing plans and a 
financial advisor. Build a rock-solid business plan and learn how and 
where to obtain the dollars you need for your business. Create a 
strategic and vital marketing plan with up-to-the-minute web based 
market research.

The built-in "Financial Advisor" can help you find the funding you 
need, and automated charts and graphs create a professional 
presentation to impress prospective investors.

The Business Plan module offers the option of writing a plan for a 
"New" or "Existing" business for five different business sectors. 
Each module offers sample plans for each economic sector. The 
Business Plan module offers ten sample plans and the option to create 
a plan in five different economic sectors:
  o  Service
  o Manufacturing
  o Wholesale Trade
  o Retail Trade
  o Custom

The Marketing Plan module offers the option of writing a plan for 
five different business sectors. Plus, each module offers sample 
plans for each economic sector. The Marketing Plan offers five sample plans.

Business Plan Wizard.  This interactive application steps you though 
inputting all the financial and marketing information required to 
produce your Business Plan. There you will find all the "Tables" and 
"Graphs" needed to complete your plan already made. You can then 
continue with writing text for each section using extensive 
instructions and examples and customizing your plan prior to 
compiling and printing the final plan.

Financial Advisor. The Financial Advisor is designed to ease the 
pressure of finding funding for your business. An easy-to-use 
interface provides you with quick access to a library of suggestions 
that will help you get the money needed for your business. Some of 
the topics are as follows: finding funding, private investors, 
traditional lenders, Small Business Administration (SBA), venture 
capitalists, steps to take before you apply for a loan, a 
state-by-state list of possible lenders, and much, much, more.

System Requirements. Windows 95/98/2000/NT/XP

Cost $44.95 (plus $5 shipping & handling).
http://etailersdigest.com/etd/etd1019.htm#Unique_Products

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  [3]  Business Tips - Customer Service: The Real Solution Selling
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What can you do in your store to satisfy customers and to make them 
want to come back? Have you tried asking them what you can do? While 
surveys may be a start, they are impersonal, and they slant the 
customer's opinions to respond to what you think they need. Instead, 
train your sales staff to ask the customer what they would like to 
see. Then have the staff member record that information in your 
computer system for analysis later. Numbers (surveys) are great for 
statisticians but not for personal service.

When a sales associate is waiting on a customer they could say...
http://etailersdigest.com/etd/etd1020.htm#Tips

Next we will start a new series on valuing your business.  Stay tuned.

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  [4]  Member Post - Need POS Software
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I have an e-mail client with a small hardware store. He says he has 
10,000 items. I do not know if that is width of inventory or depth or 
a combination of both.

He want to put in a POS system. In my investigation of POS systems 
there are two things they do not do....

Details at...
http://etailersdigest.com/etd/etd1020.htm#Members_Posts

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